Frequently Asked Questions
General Questions
Where are you located?
Kissimmee Sunshine LLC is proudly based in Central Florida. Our products are made and shipped by trusted U.S. production partners. Customer service and design are handled from our Florida office.
How can I contact you?
For the fastest response, we recommend using our contact form or emailing us at support@kissimmeesunshine.com. You may also leave a voicemail at (689) 208-6545. We respond to all messages within 24–48 business hours.
Ordering and Fulfillment
Are all items made to order?
Yes. Most of our items are made to order especially for you once your purchase is placed. Production typically begins within 24–72 hours after payment is received.
Can I modify or cancel my order after placing it?
Because orders go into production quickly, cancellations or changes are not guaranteed once production has started. Please contact us as soon as possible at support@kissimmeesunshine.com and we’ll do our best to help.
Why did only part of my order arrive?
Important: We work with multiple production partners, and some products ship from different facilities. This means your items may arrive in separate packages and on different days. Don’t worry — you’ll receive individual tracking emails for each shipment until your complete order has arrived.
Shipping and Delivery
How long does it take to receive my order?
Average U.S. delivery is 7–12 business days from purchase, including processing and transit time.
How much is shipping?
Shipping costs vary by item, destination, and shipping method. Your final rate appears at checkout before you confirm your order.
Do you ship internationally?
Not at this time.
What if my order is delayed or lost?
If your order experiences an unusually long delay, please contact us so we can investigate with the carrier. Replacement or refund options may be available depending on the situation and carrier confirmation.
Please see our Shipping Policy for more details.
Returns and Exchanges
What is your return policy?
We accept returns for defective or incorrect items. If something arrives damaged or not as described, we cover return shipping and send a replacement. Requests must be made within 15 days of delivery. Please see our Refund and Returns Policy for more details.
Can I return items that aren’t defective?
Yes. Non-defective items may be returned within 15 days of delivery for a refund minus a 30% restocking fee. Customers are responsible for return shipping costs. Items must be unused and returned in their original packaging.
To start a return or exchange:
• Email support@kissimmeesunshine.com with your name, order number, a photo (if applicable), and your reason for return.
• Once approved, we will provide a return label. Please use only the label provided.
• Package your item securely and drop it off at a UPS facility.
Payment and Security
What forms of payment do you accept?
We accept all major credit and debit cards, Shop Pay, PayPal, and Apple Pay where available. All transactions are encrypted and processed securely through Shopify Payments.
Is my payment information secure?
Yes. We use Shopify’s secure payments system, which is PCI compliant and designed to protect your information throughout every transaction.
About Kissimmee Sunshine
Where are your designs created?
Every design is created with love and sunshine right here in Central Florida. Our brand celebrates positivity, comfort, and meaningful gifts that brighten everyday moments.
📞 Need More Help?
We’re here for you.
Kissimmee Sunshine LLC
Email: support@kissimmeesunshine.com
Phone: (689) 208-6545
Please leave a voicemail and we’ll return your call within 24–48 business hours.
For the fastest response, email is always best. We read every message and truly appreciate your support of our small business. Your happiness is our shine! ☀️